Refund Policy

Refund Policy – Movie Tickets

Focal Point Cinema are not obligated to provide a refund if you have changed your mind regarding the purchase of movie tickets so please as a general rule choose carefully. We do however realise that a multitude of circumstances can arise so we have a refund policy that we believe is fair for both parties.

Prior to the advertised start time of a movie session we will:

  • Either transfer your movie tickets to an alternative session;
  • Or refund the purchase price of a movie ticket by way of a Focal Point Gift card of the same value.

Refunds will not be in the form of cash or an electronic transfer of money. Booking fees are non-refundable.
After the advertised start time of a movie session no movie ticket refunds will be provided for that session.

If a movie session does not screen due to supply of material or technical reasons, or any other reason outside of our control then Focal Point Cinema will offer either a refund or an alternative offer mutually agreeable to both parties such as tickets to an alternative session.

If there are extenuating circumstance please either talk to the Manager on Duty or contact us.

 

Refund Policy – Food and Beverage

Focal Point Cinema are not obligated to provide a refund if you have changed your mind regarding the purchase of food and beverage items so please choose carefully.

If you are not happy with the condition or taste of any food and beverage items that you have purchased from Focal Point, or believe them to be faulty, please discuss with our staff immediately or contact us as soon as practical. If our food and beverage items or service are at fault we will do our best to put things right or offer a monetary or gift card refund.

If there are extenuating circumstance please either talk to the Manager on Duty or contact us.

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